posted on November 15, 2013 10:03
CONWAY, SC– Conway Medical Center (CMC) recently recognized Cathy Gouveia, RN and Glen Pee, security officer, for their work of giving exceptional customer service for the hospital’s quarterly “Starfish of the Quarter” award. This award is given to two CMC staff members, one clinical and one nonclinical, who personifies service excellence by going above and beyond for CMC’s patients and families.
Cathy Gouveia, RN has been employed with CMC for 13 years and is currently a charge nurse on the Medical Unit. Gouveia was nominated by her peers because of her caring disposition and by taking time and providing special attention to her patients through communicating kindly, sincerely, and genuinely.
Glen Pee has been a security officer at CMC for over 22 years. He is currently the Security Department Training Officer for new employees and is a certified Therapeutic Options Instructor which trains CMC employees on handling crisis intervention and emergency management with violence-free environments and reducing physical intervention. Pee’s supervisors praise him for his customer service and support of co-workers.
“This award is designed to recognize two outstanding employees who have an ongoing commitment to our patients, innovation and creativity in resolving issues and continuous improvement in customer service and that is exactly what Glen and Cathy represent,” says Sandy Espinal, customer service coordinator for CMC.
Both Gouveia and Pee will be up for “Starfish of the Year” at the end of 2013, along with the other quarterly winners. For more information on this award contact Blakely Roof at 843-347-5895.