Kingston Nursing Center, an 88-bed facility offering Long Term Care and Subacute Care affiliated with Conway Medical Center, received My InnerView Excellence in Action award from National Research Corporation. This honor recognizes skilled nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
“The most important takeaway regarding the Excellence in Action awards is that the skilled nursing award recipients were first recognized by their own residents and employees through excellent satisfaction survey scores,” said Susan L. Henricks, president and COO of National Research Corporation.
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Over 5,000 qualifying nursing homes must have completed a customer or workforce satisfaction survey in 2011. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”
Kingston Nursing Center is one of 610 nursing homes in the country to receive this award and one of only three in the state of South Carolina. Established in 1989, Kingston Nursing Center provides a positive environment for adult residents in need of care.