Conway Medical Center will attend to the needs of those who are financially disadvantaged and act with integrity in all endeavors—treating all patients with dignity, respect, and compassion.
Charity discounts may only be provided to patients receiving non-elective or emergent care. The following classes of patients may qualify for a charity discount based on the patient’s total household income and the amount of the patient liability:
Uninsured patients (i.e., those patients with no third party payer coverage for health care services whatsoever), who have advised they are unable to pay their account balances, when Federal Poverty Level thresholds are met. Patients who meet Federal Poverty Guidelines qualify for a charity discount, "Indigent persons" means those patients who have exhausted any third-party sources, including Medicare and Medicaid, and whose income is equal to or below 200% of the federal poverty standards, adjusted for family size or is otherwise not sufficient to enable them to pay for the care or to pay deductibles or coinsurance amounts required by a third-party payer. Patients must cooperate and apply for any and all assistance that may be available to help pay their hospital bill. Non-compliance with this process will immediately eliminate eligibility for Charity financial assistance.
A validation must be completed to ensure that if any portion of the patient's medical services can be paid by any federal, or state governmental health care program (e.g., Medicare, Medicaid, Champus, Medicare secondary payer), private insurance company, or other private, non-governmental third-party payer, that the payment has been received and posted to the account. Charity discounts will be applied to the patient’s account once third party payments are posted.